At COLOMBIA ACTIVA, we are aware that our clients provide us with their data in a reliable way, which is why we accept the Colombian laws on personal data protection, contained in Laws 1266 of 2008, 1581 of 2012, Decree 1377 of 2013 and supplementary standards; for this reason we implemented the Data Protection Policy, where we guarantee the protection and storage of databases that contain personal information and does not violate the fundamental rights of our customers.


Privacy Notice: It is a physical document, electronic or in any other format, generated by the person in charge of the Treatment, who has at his disposal the Holder for the Treatment of his Personal Data, by which information is communicated to the Owners the existence Of the policies of treatment of information that the Responsible person applies, the way to access them and the characteristics of the Treatment that is intended to give to the personal data.
Personal Data: Only personal data are those of one or more specific or determinable natural persons.
Sensitive Data: Sensitive data are those that affect the privacy of the Holder or whose abuse may lead to discrimination, such as those that reveal racial or ethnic origin, political orientation, religious or philosophical beliefs, membership in trade unions, Social or human rights organizations, or that promotes the interests of any political party or guarantees the rights and guarantees of opposition political parties, as well as data on health, sexual life, and biometric data.
Authorization: It is the prior, express and informed consent of the holder to carry out the Processing of Personal Data. Responsible: COLOMBIA ACTIVA, regarding the personal data they manage. Holder: Natural person whose personal data are subject to Treatment. Processing of Personal Data: Any operation or set of operations on Personal Data, such as collection, storage, use, circulation or deletion.


The data you provide may have one or more of the following treatments: Process, complete, update, modify, cancel or print the services you have contracted through COLOMBIA ACTIVA by any means: electronic, telephone or face-to-face. To fulfill in general the obligations contracted with the Holder. To send notifications via e-mail informing about changes or events related to your contracted service: confirmation of contracted services, modifications, cancellations, balances and invitations to evaluate or give an opinion on the services contracted and the service received from COLOMBIA ACTIVA, Their employees or representatives. Telephone calls to verify operations or transactions made via internet, telephone or face-to-face if COLOMBIA ACTIVA. Or their representatives consider it necessary. Telephone calls to request documents that establish the identity of the client or the credit card holder if COLOMBIA ACTIVA deems it necessary.
To send travel offers by email if you agree to subscribe to our newsletter by electronic, telephone, written or any other means. In each email you will see a link to unsubscribe from the newsletter if you wish. To send technical, operative or commercial information of COLOMBIA ACTIVA or our suppliers, advertising or promotional about products and / or services, or promotions in order to encourage, invite, direct, execute, inform and in general, carry out Campaigns or promotions of a commercial or advertising nature.
To maintain and constantly update databases that generate statistics that allow us to improve the services our customers receive. Share, including the transfer and transmission of personal data to third parties to achieve the purposes related to the operation and provision of services of COLOMBIA ACTIVA. The performance of any complementary or auxiliary activity necessary for the provision of the Services.
Conduct internal studies on compliance with commercial relations and market studies at all levels. Respond to legal requirements of administrative and judicial entities All personal data that you send or provide, will always be handled through the www. COLOMBIA ACTIVA by our booking agents, by telephone or by e-mail, when requested by one of the travel consultants of COLOMBIA ACTIVA.
The information we request will be strictly necessary to complete your reservations and their collection implies previous authorization by the owner. Limitation of use and disclosure; Only COLOMBIA ACTIVA has access to the information collected when it subscribes to our program of promotions, offers or services through electronic mail.
The promotional messages or messages are sent only to those who have accepted to subscribe and can unsubscribe your email at any time by clicking on the link that appears for this purpose in each message we send. Our emails can also include offers from third parties who are our business partners. If you provide us with personal information about a person other than you, such as your spouse, children, etc., we understand that you have the authorization of that person to provide us with your information.


In COLOMBIA ACTIVA We are committed to give a truthful, complete and verifiable treatment to all the information that you provide, being prohibited the treatment of partial, incomplete, fractioned or error-inducing data. COLOMBIA ACTIVA has implemented a sophisticated security system to protect our customers’ information from unauthorized access. Our systems are configured with data encryption and encryption technologies built to the highest industry standards.
All data transmission of the COLOMBIA ACTIVA sites is coded before being sent using SSL3 technology.


COLOMBIA ACTIVA requires the free, prior, express and informed consent of the Holder of said data. Therefore, in its capacity as Responsible for the Processing of Personal Data, it has had the necessary mechanisms to obtain the authorization of the holders, guaranteeing in any case that it is possible to verify the granting of such authorization.
COLOMBIA ACTIVA will obtain the authorization through different means, including the electronic document, physical, data message, Internet, Websites, or in any other format that in any case allows the obtaining of consent through unequivocal conduct through which it is concluded That if it had not been supplied by the owner or the person entitled to do so, the data had not been stored or captured in the database.
Authorization will be requested prior to the processing of personal data.


Some of your personal information you provide at the time of booking are shared with our suppliers or affiliated companies to process and complete the services you contract. We never transfer personal data to persons or companies outside COLOMBIA ACTIVA. The data that is shared depends on the service you reserve:
Hotel, transfers, tours and bus tickets: the only personal information that is transferred to the supplier is first and last name
COLOMBIA ACTIVA reserves the right to disclose personal information provided by telephone or online in the following cases:
At the request of state or federal authorities, national or international, where it is necessary or appropriate to investigate illegal or fraudulent facts. To establish or defend the rights of COLOMBIA ACTIVA against fraud, legal action or in compliance with law.
If COLOMBIA ACTIVA deems it necessary to investigate or act against fraud or illegal reports on this site.


The Law establishes the actions that have the right to exercise at any time on their personal data the Holder, and they are: access to your personal data to know the details of treatment of them, Updating them, rectification in the event of being inaccurate, incorrect or outdated and cancellation or deletion when it is considered not required for any of the purposes indicated in this privacy policy, are being used for purposes not consented to or have completed the Contractual or service relationship.
If you need access to the personal data you provided or exercise any of the rights provided by the lawyers or their representatives, send an application to, or to the physical address Calle 85 18-25 OF 202 – Bogotá with the following:

  • Full name and phone number or address.
  • Copy of an official identification with a photo or to prove it as the holder of the data that you want to access or as legal representative of the holder.
  • Specify what you want done with your personal data.
  • Other documentation that pretends to assert.
  • If for the analysis of the request COLOMBIA ACTIVA requires more information on the part of the Holder, will proceed to communicate such situation. After two (2) months from the date of the request, without the applicant submitting the requested information, it will be understood that he has withdrawn the claim.

The request for deletion of the information and the revocation of the authorization will not proceed when the Holder has a legal, contractual or commercial duty to remain in the database. The maximum term to attend the claim will be fifteen (15) business days from the day after the date of receipt. When it is not possible to attend to it within that term, the interested party will be informed before the expiration of the said term, the reasons for the delay and the date on which his claim will be dealt with, which in no case may exceed the eight (8) working days following the Expiration of the first term.


As for knowing the terms and conditions of specific use of COLOMBIA ACTIVA can consult them in the following electronic address http: // www. COLOMBIA ACTIVA Although the content of COLOMBIA ACTIVA is suitable for the general public, you must be at least 18 years old to reserve any product or service in COLOMBIA ACTIVA.
It is recommended that children under 18 years of age have the consent of their parents or guardians to use COLOMBIA ACTIVA. In services directed to minors, in which there is collection of Personal Data, COLOMBIA ACTIVA will request the express authorization of the parents or representatives so that the minors can access their Personal Data and these can be object of manual and / or automated treatment As provided in this notice on this policy.
In cases where COLOMBIA ACTIVA has to transfer the Personal Data to third parties, whose domicile is abroad due to the provision of services and / or products, COLOMBIA ACTIVA guarantees the maintenance of the confidentiality and safe treatment of Personal Data In the international movements that may occur on the occasion of these assignments.
If you do not state your opposition to your personal data being transferred, it will be understood that you have given your consent. Otherwise you can indicate it through the following email


COLOMBIA ACTIVA reserves the right to modify or change this policy if necessary or due to regulatory changes. The changes take effect at the time they are published. By using this site and processing reservations with COLOMBIA ACTIVA (by any means) you accept this privacy policy. If you have doubts about this policy contact us describing your case extensively and we will try to solve it. COLOMBIA ACTIVA You will not make changes to your privacy policy that diminish the rights of customers who have provided personal information without explicit consent of them.

  • Téléphone US +1 347 7080422
  • Urgences +57 301 7001700
  • Skype olivierdufeu305

Bogotá Bureaux


Calle 85 No 18-25 Bureaux 202
Tél: +57 (1) 300 3385
Bogota DC